Returns & Refunds

While everyone at Vevuo does our best to ensure quality products and an amazing experience for our customers, we understand that there will be moments that things do not quite work out. Despite that, we are completely committed to make sure of your satisfaction with all of your purchases with us.

The returns and refunds policy of Vevuo lasts for 30 days since the date your order was delivered and unfortunately, we cannot offer you a refund or exchange after the mandated 30 days have gone by.

The item/s you purchased from Vevuo must be unused and in the same condition that you received it to be eligible for a return and must be in its original and unopened packaging. No open merchandise will be eligible for a refund.

To initiate a return or exchange, please contact us at support@vevuo.com and if your return is accepted, we will send you a return shipping label along with instructions on how and where to bring your package. You will have to send us a message first since items sent back to us without first requesting a return will not be accepted.

You have two options: Cash refund or Store credit

Cash Refund

Your refund will be processed to whatever payment method you used when placing your order with Vevou.

Store Credit

Vevou offers store credit equivalent to any item/s in your order that you want to refund.

Your return will first be inspected upon receiving, we will then send you an email regarding your returned item including whether your refund is approved or rejected.

If your return is approved your refund will then be processed and a credit will automatically be applied to your credit card or original payment method within 7-20 business days.

Return shipping

Do note that you will shoulder any return shipping costs but, if the item you are returning is damaged, you will not be responsible for return shipping costs. If you are shipping items over $80, do consider using a trackable shipping service or one with purchase shipping insurance as we cannot guarantee that we will receive your returned item.